Appliance Repair and Maintenance
Description
This U.S. industry comprises establishments primarily engaged in repairing and servicing household appliances without retailing new appliances, such as refrigerators, stoves, washing machines, clothes dryers, and room air-conditioners.
Hierarchy
| Code | Title | Description |
|---|---|---|
| 81 | Other Services (except Public Administration) 2-digit sector | The Sector as a Whole The Other Services (except Public Administration) sector comprises establishments engaged in providing services not specifically provided for elsewhere in the classification system. Establishments in this sector are primarily engaged in activities such as equipment and machinery repairing, promoting or administering religious activities, grantmaking, advocacy, and providing drycleaning and laundry services, personal care services, death care services, pet care (except veterinary) services, photofinishing services, temporary parking services, and dating services. Private households that engage in employing workers on or about the premises in activities primarily concerned with the operation of the household are included in this sector. Excluded from this sector are establishments primarily engaged in retailing new equipment and also performing repairs and general maintenance on equipment. These establishments are classified in Sector 44-45, Retail Trade. |
| 811 | Repair and Maintenance 3-digit subsector | Industries in the Repair and Maintenance subsector restore machinery, equipment, and other products to working order. These establishments also typically provide general or routine maintenance (i.e., servicing) on such products to ensure they work efficiently and to prevent breakdown and unnecessary repairs. The NAICS structure for this subsector brings together most types of repair and maintenance establishments and categorizes them based on production processes (i.e., on the type of repair and maintenance activity performed, and the necessary skills, expertise, and processes that are found in different repair and maintenance establishments). This NAICS classification does not delineate between repair services provided to businesses versus those that serve households. Although some industries primarily serve either businesses or households, separation by class of customer is limited by the fact that many establishments serve both. Establishments repairing computers and consumer electronics products are two examples of such overlap. The Repair and Maintenance subsector does not include all establishments that do repair and maintenance. For example, a substantial amount of repair is done by establishments that also manufacture machinery, equipment, and other goods. These establishments are included in the Manufacturing sector in NAICS. In addition, repair of transportation equipment is often provided by or based at transportation facilities, such as airports and seaports, and these activities are included in the Transportation and Warehousing sector. A particularly unique situation exists with repair of buildings. Plumbing, electrical installation and repair, painting and decorating, and other construction-related establishments are often involved in performing installation or other work on new construction as well as providing repair services on existing structures. While some specialize in repair, it is difficult to distinguish between the two types and all are included in the Construction sector. Excluded from this subsector are establishments primarily engaged in rebuilding or remanufacturing machinery and equipment. These are classified in Sector 31-33, Manufacturing. Also excluded are retail establishments that provide after-sale services and repair. These are classified in Sector 44-45, Retail Trade. |
| 8114 | Personal and Household Goods Repair and Maintenance 4-digit industry group | This industry group comprises establishments primarily engaged in home and garden equipment and appliance repair and maintenance; reupholstery and furniture repair; footwear and leather goods repair; and other personal and household goods repair and maintenance. |
| 81141 | Home and Garden Equipment and Appliance Repair and Maintenance 5-digit NAICS industry | This industry comprises establishments primarily engaged in repairing and servicing home and garden equipment and/or household-type appliances without retailing new equipment or appliances. Establishments in this industry repair and maintain items, such as lawnmowers, edgers, snowblowers, leaf blowers, washing machines, clothes dryers, and refrigerators. |
| 811412 | Appliance Repair and Maintenance 6-digit U.S. detail | This U.S. industry comprises establishments primarily engaged in repairing and servicing household appliances without retailing new appliances, such as refrigerators, stoves, washing machines, clothes dryers, and room air-conditioners. |
Need a supply chain stack that maps to this industry?
Use this NAICS classification as the starting point, then connect it to Item workflows across inventory, warehousing, order management, fulfillment, and transportation.
Classification References
- 01Repairing, servicing, or installing central heating and air-conditioning equipment--are classified in Industry 238220, Plumbing, Heating, and Air-Conditioning Contractors;
- 02Repairing commercial refrigeration equipment--are classified in Industry 811310, Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance; and
- 03Retailing an array of new appliances and also providing repair services--are classified in Industry 449210, Electronics and Appliance Retailers.
Index Items
Air-conditioner, window, repair and maintenance services
Appliance, household-type, repair and maintenance services without retailing new appliances
Clothes dryer, household-type, repair and maintenance services without retailing new clothes dryers
Dishwasher, household-type, repair and maintenance services without retailing new dishwashers
Microwave oven, household-type, repair and maintenance services, without retailing new microwave ovens
Oven, household-type, repair and maintenance services without retailing new ovens
Refrigerator, household-type, repair and maintenance services without retailing new refrigerators
Sewing machine, household-type, repair shops without retailing new sewing machines
Stove, household-type, repair and maintenance services without retailing new stoves
Washing machine, household-type, repair and maintenance services without retailing new washing machine
Water heater repair and maintenance services without retailing new water heaters
How Item Can Help
Item.com's Warehouse Management System optimizes the storage and retrieval of spare parts for major appliance brands by enabling real-time inventory visibility across multiple fulfillment centers. This reduces lead times for critical components and minimizes stock-outs during peak repair seasons.
The Order Management System centralizes requests from various service technicians and customer portals to automatically dispatch the right technician with the correct parts to the job site. This coordination ensures faster repair completion and improves the overall customer experience by eliminating communication gaps.
By analyzing historical repair data, Machine Learning models identify high-failure patterns for specific appliance models and predict demand spikes before they occur. This predictive capability allows businesses to proactively reorder critical parts and optimize service staffing schedules.
Item.com Tools
External Resources
Census.gov NAICS Detail
Official US Census Bureau definition and scope for NAICS 811412.
National Appliance Show
Industry trade association dedicated to appliances with a dedicated section on repair and maintenance services.
U.S. Department of Energy Appliance Advisor
Government resource offering guidelines and information on identifying appliance repair needs versus replacement.
Angi Repair Pros
Industry directory listing verified home service professionals specializing in appliance repair and maintenance.
