Manage complex LTL accessorials efficiently.
This module empowers Customer Service teams to handle the intricate billing and scheduling of liftgate, residential delivery, and other specialized LTL accessorials. By centralizing accessorial data, the system reduces manual entry errors and accelerates rate approval workflows. It ensures that every exception is tracked from booking through final invoice generation, providing real-time visibility into cost drivers. The interface allows agents to instantly view historical accessorial trends and apply dynamic pricing rules based on carrier agreements.
The system automatically flags bookings requiring liftgate service or residential delivery instructions, triggering immediate notifications for the customer service team.
Integrated rate cards allow agents to validate accessorials against current carrier contracts before they are locked into the shipment record.
Real-time dashboards display accessorial variance by region and carrier, helping teams predict revenue impacts and adjust staffing accordingly.
Core operational capabilities
Automated detection of liftgate and residential flags at booking creation to prevent billing surprises for shippers.
Dynamic rate engine that applies specific accessorial fees based on carrier, origin, destination, and service level.
One-click invoicing integration that merges standard freight charges with all applicable accessorials into a single statement.
Key performance indicators
Accessorials billed on first attempt
Average time to resolve liftgate exception
Customer service tickets related to rates
Key Features
Automated Service Flagging
System detects liftgate or residential requirements during booking and alerts the team immediately.
Dynamic Rate Engine
Applies specific accessorial fees based on carrier contracts, origin, destination, and service level automatically.
Unified Invoicing
Merges standard freight charges with all applicable accessorials into a single customer statement.
Exception Tracking
Logs every accessorial request from booking through resolution for audit and reporting purposes.
Operational impact
Reduces manual data entry by automating the identification of service exceptions at the point of booking.
Shortens the time between rate approval and invoice generation, improving cash flow predictability.
Provides a single source of truth for accessorial history, eliminating disputes over unexpected fees.
Data insights
Regional Liftgate Trends
Identifies zones with high liftgate demand to proactively adjust carrier negotiations.
Residential Delivery Costs
Tracks additional surcharges for residential stops to optimize delivery route planning.
Planning signal
Use operational data from this function to improve shipment readiness, planning quality, and execution alignment.
Module Snapshot
System design
Booking Integration Layer
Connects with TMS core to capture service instructions and trigger accessorials logic.
Execution layer
Supports transportation planning, coordination, and operational control through structured process design and system visibility.
Execution layer
Supports transportation planning, coordination, and operational control through structured process design and system visibility.
